Refunds & Returns Policy
If you find a product unsuitable please contact Central Floral Supplies s as problems can often be resolved without incurring unnecessary postal charges.
If however, it is deemed necessary to return an item for exchange or refund, please note the following:-
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within fourteen days of receipt.
- Goods must have accompanying receipt and note of reason for return.
- Any damaged or mal-functioning items must be highlighted to us within 7 days.
- Any other shortages/errors found regarding your order must also be highlighted to us within 7 days.
- Costs incurred in posting the returned item are not refundable. Except in circumstances where the product(s) were damaged or mal-functioning.
In the instance that the wrong product has been shipped, please contact us before sending it back and we will send an appropriate shipping label for returns.